Our online banking system is changing and access will be unavailable from Friday, September 30 through Monday, October 3, 2016. Beginning Tuesday, October 4, follow these instructions:
Our new online banking system is called NetTeller. You will access NetTeller by visiting our website, www.riverfallcu.com and signing in from the online banking box in the center of our home page. Your initial username or NetTeller ID will be your member/account number. Your initial password will be ‘RCU’ plus the last 4 digits of the primary member’s social security number (RCUxxxx). From there, the system will walk you through setting up your own unique sign on ID and password as well as completing additional security steps.
Important Messages regarding Online Banking:
Transaction history on all accounts and loans will be available moving forward from system conversion. For previous history and other account information, please refer to your member statement. eStatements are now accessible through online banking. Click on the eStatement tab in NetTeller to view or sign up for eStatements.
Previously linked accounts will have to be re-set manually. Call member service at 205-759-1505 for assistance. Please be aware we are currently experiencing heavy call volume.
Credit Card information is no longer available in NetTeller. Visit www.ezcardinfo.com for online access to your RiverFall credit card account.
From NetTeller, go to Settings – Mobile Settings. Enter the necessary information and follow the instructions to complete the new mobile banking setup and download the new app.
Our mobile app is now available! Sign in to online banking then go to Settings - Mobile Settings to enable mobile. You will receive a text message on your mobile device instructing you to download the app from the App Store or Google Play Store.
Access will be via the iPay tab found in main menu bar of NetTeller. Bill pay information including scheduled payments and transfers will carry over from the previous system to iPay.