You may recall our spring announcement that we are upgrading our core financial software and implementing a number of significant data processing system enhancements that will be online as of October 2016. These upgrades will give us many immediate benefits, as well as much greater capabilities to provide you with the level of service you deserve. We have planned and prepared for these upgrades for some time and are excited about improving and enhancing our products, services and system functionality.
Beginning at the close of business on Friday, September 30, and continuing into Monday, October 3, we will be finalizing these upgrades to our core system. Most of our member access channels will be unavailable until we return to normal business tentatively scheduled for noon on Monday, October 3. A detailed schedule regarding accessibility and limited service disruption will be posted on our website, but below is a quick look at those areas affected as well as some of the changes you might expect.
VISA Debit Cards & ATMs – During conversion weekend, September 30 to October 3, your debit card will continue to work, but cash and purchase limits may be reduced. ATM balance inquiries and ATM account transfers will not be available.
Online and Mobile Banking (inc. Bill Pay) – During conversion weekend, September 30 to October 3, expect these services to be unavailable. Thereafter you’ll see a fresh new look for online banking as well as a new mobile app. Exact details will be announced. Also expect some user IDs to change as well as passwords.
Telephone Banking – During conversion weekend, September 30 to October 3, service will be unavailable. There will be a new phone number for telephone banking and user IDs and PINs will change.
Shared Branch Access – During conversion weekend, September 30 to October 3, Shared Branching Outlets (Service Centers) will have limited transaction capability and will follow off line guidelines.
Checking and Savings Accounts – Your member number will not change but expect to see different account type (sub) numbers. You won’t need new checks, simply continue to use the checks you have.
Direct Deposits, Automatic Payments & Automatic Transfers – These WILL NOT be affected by the system upgrade and will continue to be processed as usual. No action is required on your part with regard to these items.
Statements – During conversion weekend, September 30 to October 3, there will be a very small window of inaccessibility. Expect a new, updated look for your statements but your statement cycle will remain the same.
Loans and Lines of Credit – Your secured, unsecured, lines of credit or mortgage loans will remain the same.
VISA Credit Cards – Your VISA credit card service will not be interrupted by the upgrade.
What you can do to be prepared:
- Be aware of downtime (when certain services will be unavailable).
- Have alternate payment methods available such as cash, credit cards, and checks – just in case – during the upgrade weekend.
- Complete all necessary in-branch transactions prior to close of business Friday, September 30.
- Be sure to obtain all needed information from online banking in advance. This includes printing any check images you may need as these will not be immediately available upon completion of the conversion.
As we move closer to the upgrade weekend, please visit us at riverfallcu.com for more complete information, FAQs, and further updates as they develop.